Social Media Monitoring and Response

- For Entrepreneurs - For Marketing Professionals -

Generate sales, listen to what your customers and potential customers are saying, and protect your brand from negative comments. Do this all with Engagement Star, a hybrid of digital tools for detecting whenever someone is talking about you or the words that interest you. Tony Ahn & Co. clients use Engagement Star for a number of different objectives:
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Imagine tweeting “What cell plan should I get?” and a cell network provider responding within the day, assessing your needs and recommending a plan tailored to you. Engagement Star gives our clients the ability to make sales contacts Internet-wide, whenever a willingness to buy has already been expressed, giving them the first-contact advantage over the competition.
Typical digital customer service is reactive while superior digital customer service is proactive as it helps brands find both satisfied and dissatisfied customers, engaging them at the point of mention.  Someone having a bad customer experience tells an average of 8 people offline, but can tell thousands online. Engagement Star also allows you to mitigate brand damage where it happens, and turn threats into opportunities. When a customer mentions your brand or products, we will know and respond within 24 hours, using response patterns pre-approved by the client–our response grid. Thanking the positive mentions shows your brand is attentive, while addressing the negative reactions shows it cares about its customers. This level of service sets our clients above their competition. 
Reputation is everything.  Whether it’s positive or negative, true or false, knowing what’s ‘out there’ with regard to your brand’s reputation is very important, as soon as it is mentioned.  Engagement Star allows us to identify and mitigate negative mentions of our clients, before they get a chance to spread unchecked. It is also an invaluable tool for Digital Crisis Manageement.

Pricing

Engagement Star 10

PHP65000

10 Keywords

Social Media Monitoring Internet Wide: Public Facebook, Twitter, Blogs, Forums, More
Engagement & Response Up to 200 responses / month

Engagement Star 50

PHP79000

50 Keywords

Social Media Monitoring Internet Wide: Public Facebook, Twitter, Blogs, Forums, More
Engagement & Response Up to 800 responses / month

Engagement Star 100

PHP99000

100 keywords

Social Media Monitoring Internet Wide: Public Facebook, Twitter, Blogs, Forums, More
Engagement & Response Up to 1200 responses / month

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