Clients who want to respond to every Facebook comment, tweet, and blog comment but lacking the manpower turn to Tony Ahn & Co. Using a response grid of the most common questions/comments and how they’d like to respond, we then use their accounts to respond. For an additional fee, we can monitor and respond 24 hours a day, 7 days a week. This service provides lightning-fast response for reputation management or to provide ultra-attentive customer service.
Business happens 24 hours a day. We are there with human eyes-on-page providing immediate response to situations that can affect your customers’ experience. Social Sentry gives your business a competitive advantage, which enables your business to be right-on-time…every time to aid and react to the needs of your clients or fans. Social Sentry gives you the competitive edge when handling client concerns.
- Repuatation Management: From responding to comments on your Facebook page/Twitter feed to actual deletion of negative posts, Social Sentry ensures that that the brand’s reputation is maintained.
- Customer Care: Today customers expect to be heard right away. Social Sentry allows your brand to attend to customer inquiries, concerns, and feedback immediately.
- Facebook Monitoring or Twitter Monitoring
- Response Grid
- 24-Hour Human Eyes-On Page
- 24-Hour Alert Service